The logistics department of this international, industrial company, worked with KPI’s for the shipment of spare parts to which they referred to as OTIF: On Time In Full. This KPI represents the percentage of shipments which arrive at their destination on time, compared to the promised delivery time at the moment of ordering. CROPLAND was asked to investigate the root causes of OTIF failures in the logistical process and to determine the key elements that impact the client’s OTIF.