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Unlocking business knowledge with intelligent Question & Answer assistants

In today’s fast-paced business environment, organisations have knowledge spread across various documents, from knowledge bases and product catalogs to meeting minutes and policy documents. Navigating all this information can be a time-consuming challenge for employees seeking quick answers. That’s where A.I.-powered Q&A assistants come into play, revolutionizing how businesses access and utilize their knowledge.

The challenge: unraveling information

Enterprises often face the dilemma of scattered knowledge residing in documents of diverse formats. Traditional search methods prove time-consuming and inefficient, prompting the need for a more streamlined approach. Our AI-powered chatbots, based on Language Model (LLM) technology such as ChatGPT, make a significant impact here.

Our solution: intelligent chatbots

Our intelligent Q&A assistant combines a performant search engine with the dialog and question-answering capabilities of Large Language Models. When a user asks a question, the search engine retrieves the most relevant documents (manuals, knowledge base articles, car policies, product information…). These documents are then used by the Large Language Model as context to answer the user’s question. This ensures that the Large Language Model will always have access to the most up-to-date information. The search engine – LLM tandem forms the backbone of a user-friendly chatbot integrated into familiar interfaces like Slack, Zoom, Google Chat or Microsoft Teams.

Employees can then effortlessly interact with the chatbot within their preferred platform, posing questions or seeking information. Powered by the LLM, the chatbot delivers instant, concise responses, extracting relevant details from the underlying documents. Therefore, our solution not only streamlines information access but also empowers users by referencing the source documents, facilitating deeper exploration.

The seamless integration ensures a smooth workflow, eliminating the need for users to switch between applications. By transforming scattered, static documents into dynamic, interactive resources, we enhance efficiency and engagement, creating a more intuitive and productive user experience.

Real-world implementation: a glimpse into our application

In the example above, we’ve integrated our chatbot with Google Chat, utilizing Notion as the primary source of information. Users can ask questions, and the chatbot responds with concise answers, backed by clickable links to the source documents for additional context.

Key features and integrations

  • Seamless integration: our chatbots seamlessly integrate with popular business communication platforms like Slack, Microsoft Teams, Google Chat, and Zoom. Which ensures accessibility across devices, promoting a collaborative and efficient work environment.
  • Source attribution: the chatbot doesn’t just provide answers; it also cites the source documents, allowing users to delve deeper into the context if needed. The transparency enhances trust and empowers employees with comprehensive insights.
  • Customization: tailored to your organisation’s needs, our chatbots can be trained on specific terminology and industry jargon. Ensuring a personalized and efficient user experience.

Empowering your business with A.I. expertise

At CROPLAND, we understand the transformative potential of A.I. in unlocking business knowledge. Our solutions extend beyond technology – we offer a partnership to enhance your organisation’s efficiency, productivity, and information accessibility.

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